Beach Bliss uses Deskhero's tickets management feature to handle all customer queries. The AI capabilities of the platform analyze the content of the tickets and suggest relevant responses based on previous tickets and knowledge base articles.
The company also utilizes the kanban board feature to track the progress of each ticket. The AI capabilities of Deskhero ensure that each ticket is assigned to the most appropriate team member based on their expertise and the nature of the query.
Beach Bliss leverages the AI-powered comprehensive search bar to quickly find relevant information. The AI uses OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data to enhance search results.
Deskhero's AI also generates knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always up-to-date and comprehensive, providing the support team with all the information they need to resolve customer queries quickly and efficiently.
Finally, Beach Bliss uses the REST API to integrate Deskhero with its existing systems. This seamless integration ensures that the company can leverage all the benefits of Deskhero without disrupting its existing workflows.
How does Deskhero's AI capabilities improve Beach Bliss' ticket management?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses based on previous tickets and knowledge base articles. It also assigns each ticket to the most appropriate team member based on their expertise and the nature of the query.
How does Beach Bliss use the AI-powered comprehensive search bar?
Beach Bliss uses the AI-powered comprehensive search bar to quickly find relevant information. The AI uses OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data to enhance search results.
How does Beach Bliss integrate Deskhero with its existing systems?
Beach Bliss uses the REST API provided by Deskhero to integrate the platform with its existing systems.
* This article provides an example of how a fictive company in the Retail of Sandals and Slippers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
