Seaside Comfort uses Deskhero's knowledge base feature to provide its support team with all the information they need to resolve customer queries. The AI capabilities of the platform analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest relevant content.
The company also utilizes the website scraping feature to ensure that its knowledge base is always up-to-date. The AI scrapes the website for relevant information and generates knowledge base articles from word, powerpoint, and pdf files.
Seaside Comfort leverages the AI-powered comprehensive search bar to quickly find relevant information. The AI uses OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data to enhance search results.
Deskhero's AI also suggests replies to customer queries based on the content of the knowledge base. This significantly reduces the time taken to respond to customer queries and improves customer satisfaction.
Finally, Seaside Comfort uses the REST API to integrate Deskhero with its existing systems. This seamless integration ensures that the company can leverage all the benefits of Deskhero without disrupting its existing workflows.
How does Deskhero's AI capabilities enhance Seaside Comfort's knowledge base?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant content. It also scrapes the website for relevant information and generates knowledge base articles, ensuring the knowledge base is comprehensive and up-to-date.
How does Seaside Comfort use the AI-powered comprehensive search bar?
Seaside Comfort uses the AI-powered comprehensive search bar to quickly find relevant information. The AI uses OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data to enhance search results.
How does Seaside Comfort integrate Deskhero with its existing systems?
Seaside Comfort uses the REST API provided by Deskhero to integrate the platform with its existing systems.
* This article provides an example of how a fictive company in the Retail of Sandals and Slippers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
