ShopLeaseHub uses Deskhero's AI capabilities to manage its helpdesk tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, greatly reducing the time it takes to respond to customer queries.
The AI also enhances search results, making it easier for ShopLeaseHub's helpdesk team to find the information they need. This has reduced the time it takes to resolve issues and has improved customer satisfaction.
ShopLeaseHub also uses Deskhero's custom fields and structured data lists to organize and manage its helpdesk tickets. This makes it easy for the team to track and manage tickets, improving the overall efficiency of the helpdesk process.
Deskhero's kanban board feature allows ShopLeaseHub to visualize its helpdesk workflow. This helps the team prioritize tasks and manage their workload more effectively.
Finally, ShopLeaseHub uses Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the helpdesk process and made it easier for the team to manage tickets and respond to customer queries.
How does Deskhero's AI improve the efficiency of ShopLeaseHub's helpdesk services?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time it takes to respond to customer queries. The AI also enhances search results, making it easier for the team to find the information they need.
How does ShopLeaseHub use Deskhero's custom fields and structured data lists?
ShopLeaseHub uses these features to organize and manage its helpdesk tickets. This makes it easy for the team to track and manage tickets, improving the overall efficiency of the helpdesk process.
How does ShopLeaseHub integrate Deskhero with its existing systems?
ShopLeaseHub uses Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the helpdesk process and made it easier for the team to manage tickets and respond to customer queries.
* This article provides an example of how a fictive company in the Retail space leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
