LeaseEase uses Deskhero's AI capabilities to manage its vast database of leases, customer queries, and support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, greatly reducing the time it takes to respond to customer queries.
The AI also enhances search results, making it easier for LeaseEase's customer support team to find the information they need. This has reduced the time it takes to resolve issues and has improved customer satisfaction.
LeaseEase also uses Deskhero's custom fields and structured data lists to organize and manage its customer support tickets. This makes it easy for the team to track and manage tickets, improving the overall efficiency of the support process.
Deskhero's kanban board feature allows LeaseEase to visualize its support workflow. This helps the team prioritize tasks and manage their workload more effectively.
Finally, LeaseEase uses Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the support process and made it easier for the team to manage tickets and respond to customer queries.
How does Deskhero's AI improve the efficiency of LeaseEase's customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time it takes to respond to customer queries. The AI also enhances search results, making it easier for the team to find the information they need.
How does LeaseEase use Deskhero's custom fields and structured data lists?
LeaseEase uses these features to organize and manage its customer support tickets. This makes it easy for the team to track and manage tickets, improving the overall efficiency of the support process.
How does LeaseEase integrate Deskhero with its existing systems?
LeaseEase uses Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the support process and made it easier for the team to manage tickets and respond to customer queries.
* This article provides an example of how a fictive company in the Retail space leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
