LubeMax uses Deskhero's ticket management feature to handle customer inquiries and complaints. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
Deskhero's AI also enhances LubeMax's search results. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations, the AI can find relevant content quickly and accurately.
Furthermore, LubeMax uses Deskhero's custom fields and structured data lists for efficient inventory management. The AI capabilities of Deskhero analyze the data to predict future demand trends, helping LubeMax to maintain optimal stock levels.
Deskhero's website scraping feature is used by LubeMax to keep track of competitor pricing and product offerings. The AI capabilities of Deskhero analyze the scraped data and provide actionable insights, enabling LubeMax to stay competitive in the market.
Finally, LubeMax uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and maximizing the benefits of Deskhero's advanced AI capabilities.
How does Deskhero's AI improve response time to tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
How does Deskhero's AI help in inventory management?
Deskhero's AI analyzes inventory data to predict future demand trends, helping to maintain optimal stock levels.
How does Deskhero's website scraping feature help LubeMax?
Deskhero's website scraping feature enables LubeMax to keep track of competitor pricing and product offerings. The AI analyzes the scraped data and provides actionable insights.
* This article provides an example of how a fictive company in the Retail trade of motor vehicle lubricants and fluids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
