FluidTech uses Deskhero's knowledge base feature to provide comprehensive information to their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scraped website data, creating a rich and diverse knowledge base.
The AI also enhances FluidTech's search bar. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately, improving customer experience.
FluidTech also uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time and improving customer satisfaction.
Deskhero's custom email domains feature is used by FluidTech to maintain brand consistency in their communication. The AI capabilities of Deskhero ensure that the emails are sent to the right recipients, improving the efficiency of their communication.
Finally, FluidTech uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and maximizing the benefits of Deskhero's advanced AI capabilities.
How does Deskhero's AI enhance FluidTech's knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, and scraped website data, creating a rich and diverse knowledge base.
How does Deskhero's AI improve FluidTech's customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time and improving customer satisfaction.
How does Deskhero's custom email domains feature help FluidTech?
Deskhero's custom email domains feature helps FluidTech to maintain brand consistency in their communication. The AI ensures that the emails are sent to the right recipients.
* This article provides an example of how a fictive company in the Retail trade of motor vehicle lubricants and fluids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
