TireMaster receives a high volume of customer inquiries daily, ranging from product information requests to troubleshooting assistance. The company uses Deskhero's ticket management feature to organize these inquiries effectively. The AI capabilities of Deskhero analyze the content of each ticket and suggest appropriate responses based on previous tickets and knowledge base articles.
Deskhero's AI also enhances TireMaster's search functionality. When customers search for information on the company's website, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers can easily find the information they need without having to contact customer support.
The custom fields feature allows TireMaster to tailor the platform to their specific needs. For instance, they can create fields for different tire types and sizes, making it easier for the AI to provide accurate suggestions.
Deskhero's REST API enables TireMaster to integrate the platform with their existing systems. This means that all customer interactions, whether they occur via email, phone, or the company's website, can be managed through Deskhero.
By leveraging Deskhero's advanced AI capabilities, TireMaster has been able to significantly improve their customer support efficiency. They have reduced response times, increased customer satisfaction, and freed up their support staff to focus on more complex issues.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. It then finds relevant content from previous tickets, knowledge base articles, and uploaded files, and generates suggested responses.
How does Deskhero enhance the search functionality on TireMaster's website?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data.
Can TireMaster integrate Deskhero with their existing systems?
Yes, Deskhero's REST API allows TireMaster to integrate the platform with their existing systems, enabling them to manage all customer interactions through Deskhero.
* This article provides an example of how a fictive company in the Retail trade of motor vehicle tires and tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
