WheelWorld receives numerous customer inquiries daily, many of which are repetitive. To handle these efficiently, the company uses Deskhero's AI capabilities. The AI analyzes each ticket and suggests responses based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up response times but also ensures consistency in the information provided to customers.
Deskhero's AI also improves the search functionality on WheelWorld's website. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This helps customers find the information they need quickly and easily, enhancing their overall experience.
Using Deskhero's custom fields feature, WheelWorld can customize the platform to suit their needs. For example, they can create fields for different tire brands and models, enabling the AI to provide more accurate suggestions.
WheelWorld also utilizes Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage all customer interactions, regardless of the channel they occur on, through Deskhero.
By leveraging Deskhero's advanced AI capabilities, WheelWorld has been able to significantly improve their customer experience. They have reduced response times, increased customer satisfaction, and enhanced their reputation in the industry.
How does Deskhero's AI help WheelWorld handle repetitive customer inquiries?
Deskhero's AI analyzes each ticket and suggests responses based on previous tickets, knowledge base articles, and uploaded files. This speeds up response times and ensures consistency in the information provided to customers.
How does Deskhero improve the search functionality on WheelWorld's website?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data.
Can WheelWorld customize Deskhero to suit their needs?
Yes, WheelWorld can use Deskhero's custom fields feature to customize the platform. For example, they can create fields for different tire brands and models, enabling the AI to provide more accurate suggestions.
* This article provides an example of how a fictive company in the Retail trade of motor vehicle tires and tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
