RubberRoad deals with a large number of customer inquiries every day. To manage these effectively, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze each ticket and suggest responses based on previous tickets, knowledge base articles, and uploaded files. This not only reduces response times but also ensures that customers receive accurate information.
Deskhero's AI also enhances the search functionality on RubberRoad's website. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This helps customers find the information they need without having to contact customer support.
RubberRoad uses Deskhero's custom fields feature to tailor the platform to their specific needs. They can create fields for different tire types and sizes, making it easier for the AI to provide accurate suggestions.
Deskhero's REST API allows RubberRoad to integrate the platform with their existing systems. This means that all customer interactions, whether they occur via email, phone, or the company's website, can be managed through Deskhero.
By leveraging Deskhero's advanced AI capabilities, RubberRoad has been able to significantly improve their helpdesk services. They have reduced response times, increased customer satisfaction, and allowed their support staff to focus on more complex issues.
How does Deskhero's AI suggest responses to customer inquiries at RubberRoad?
Deskhero's AI analyzes each ticket and suggests responses based on previous tickets, knowledge base articles, and uploaded files. This reduces response times and ensures that customers receive accurate information.
How does Deskhero enhance the search functionality on RubberRoad's website?
When customers search for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data.
Can RubberRoad integrate Deskhero with their existing systems?
Yes, Deskhero's REST API allows RubberRoad to integrate the platform with their existing systems, enabling them to manage all customer interactions through Deskhero.
* This article provides an example of how a fictive company in the Retail trade of motor vehicle tires and tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
