FashionFiesta receives thousands of customer queries daily. Managing these queries was a significant challenge until they adopted Deskhero. The platform's advanced AI capabilities, leveraging OpenAI embeddings, have significantly improved ticket management by suggesting replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered comprehensive search bar has made it easier for support agents to find relevant information quickly. This feature has reduced the time taken to resolve customer queries, thereby improving customer satisfaction.
Deskhero's AI capabilities also help in generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature has helped FashionFiesta keep their knowledge base updated with the latest information, ensuring that customers and support agents have access to the most recent and relevant information.
Using Deskhero's REST API, FashionFiesta has integrated the platform with their existing systems, creating a seamless workflow. This integration has further improved efficiency by eliminating the need to switch between different platforms.
Overall, Deskhero's AI capabilities have transformed FashionFiesta's customer support, making it more efficient and customer-friendly.
How has Deskhero improved FashionFiesta's ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has improved ticket management by providing quick and relevant responses.
How does Deskhero help keep FashionFiesta's knowledge base updated?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature helps keep the knowledge base updated with the latest information.
How has Deskhero's REST API benefited FashionFiesta?
FashionFiesta has used Deskhero's REST API to integrate the platform with their existing systems. This integration has created a seamless workflow and improved efficiency by eliminating the need to switch between different platforms.
* This article provides an example of how a fictive company in the Retail trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
