GadgetGalaxy receives a high volume of technical queries from customers. Before Deskhero, managing these queries was a daunting task. With Deskhero's advanced AI capabilities, GadgetGalaxy has been able to automate responses to common queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered comprehensive search bar has enabled support agents to quickly find relevant information, reducing the time taken to resolve customer queries. This feature has not only improved customer satisfaction but also increased the productivity of support agents.
Deskhero's AI capabilities also assist in generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature has helped GadgetGalaxy keep their knowledge base updated with the latest technical information, ensuring that customers and support agents have access to accurate and up-to-date information.
By using Deskhero's REST API, GadgetGalaxy has integrated the platform with their existing systems, creating a unified workflow. This integration has further improved efficiency by eliminating the need to switch between different platforms.
Overall, Deskhero's AI capabilities have revolutionized GadgetGalaxy's customer support, making it more efficient and effective.
How has Deskhero improved GadgetGalaxy's response to technical queries?
Deskhero's AI capabilities automate responses to common queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has improved the response time to technical queries.
How does Deskhero help keep GadgetGalaxy's knowledge base updated with technical information?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature helps keep the knowledge base updated with the latest technical information.
How has Deskhero's REST API benefited GadgetGalaxy?
GadgetGalaxy has used Deskhero's REST API to integrate the platform with their existing systems. This integration has created a unified workflow and improved efficiency by eliminating the need to switch between different platforms.
* This article provides an example of how a fictive company in the Retail trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
