HomeDecorDelight deals with a wide range of customer queries every day. Before Deskhero, managing these queries was a complex process. Deskhero's advanced AI capabilities have simplified this process by suggesting replies based on OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered comprehensive search bar has made it easy for support agents to find relevant information quickly. This feature has reduced the time taken to resolve customer queries, thereby improving customer satisfaction.
Deskhero's AI capabilities also help in generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature has helped HomeDecorDelight keep their knowledge base updated with the latest product information, ensuring that customers and support agents have access to the most recent and relevant information.
Using Deskhero's REST API, HomeDecorDelight has integrated the platform with their existing systems, creating a seamless workflow. This integration has further improved efficiency by eliminating the need to switch between different platforms.
Overall, Deskhero's AI capabilities have optimized HomeDecorDelight's customer support, making it more efficient and customer-friendly.
How has Deskhero improved HomeDecorDelight's ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has improved ticket management by providing quick and relevant responses.
How does Deskhero help keep HomeDecorDelight's knowledge base updated?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This feature helps keep the knowledge base updated with the latest product information.
How has Deskhero's REST API benefited HomeDecorDelight?
HomeDecorDelight has used Deskhero's REST API to integrate the platform with their existing systems. This integration has created a seamless workflow and improved efficiency by eliminating the need to switch between different platforms.
* This article provides an example of how a fictive company in the Retail trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
