TechTrendz receives numerous technical queries from customers daily. With Deskhero's AI capabilities, they can quickly analyze previous tickets and knowledge base articles to suggest appropriate responses to the support team. This significantly reduces the response time and increases the efficiency of the support team.
Additionally, Deskhero's AI can generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. This feature allows TechTrendz to keep their knowledge base updated with the latest product manuals and troubleshooting guides, ensuring that the support team always has the most accurate and up-to-date information.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This ensures that the support team can quickly find the information they need to resolve customer queries.
Moreover, the AI can scrape data from the TechTrendz website, providing the support team with real-time information about product specifications and prices. This helps the support team provide accurate information to customers, improving customer satisfaction.
Overall, Deskhero's AI capabilities have transformed TechTrendz's helpdesk services, making them more efficient and effective.
How does Deskhero's AI suggest responses to technical queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest appropriate responses. This is done using OpenAI Embeddings, which allow the AI to understand the context of the query and suggest the most relevant response.
How does the AI keep the knowledge base updated with the latest product manuals and troubleshooting guides?
Deskhero's AI can generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. This ensures that the knowledge base is always updated with the latest information.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This ensures that the support team can quickly find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Retail trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
