Sunset Haven receives numerous inquiries daily from current residents, their families, and potential clients. They used to struggle with managing and responding to these inquiries in a timely manner. With Deskhero, they were able to automate ticket management, ensuring that all inquiries are promptly addressed.
The AI capabilities of Deskhero have been instrumental in improving the efficiency of Sunset Haven's customer support. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time spent by the support team on crafting responses.
Deskhero's knowledge base feature has also been beneficial for Sunset Haven. The platform can generate articles from Word, PowerPoint, PDF files, which are then made accessible to both the support team and the residents. This has resulted in fewer inquiries as residents can now find answers to their questions in the knowledge base.
Moreover, the comprehensive search bar powered by AI has made it easier for the support team to find relevant content quickly. The search results are enhanced by the AI, which uses embeddings to find the most relevant content.
Lastly, Sunset Haven has also benefited from Deskhero's REST API. They have integrated it with their existing systems, allowing them to streamline their operations further.
How has Deskhero improved the efficiency of Sunset Haven's customer support?
Deskhero's AI capabilities have automated ticket management and response generation, reducing the time spent by the support team on these tasks. The knowledge base feature has also reduced the number of inquiries.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to find the most relevant content, enhancing the search results.
What is the benefit of Deskhero's REST API?
The REST API allows Sunset Haven to integrate Deskhero with their existing systems, streamlining their operations.
* This article provides an example of how a fictive company in the Retirement communities for the elderly industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
