Golden Years Estates provides a wide range of services to its residents. However, managing requests for these services was a challenge. With Deskhero, they were able to implement a ticket management system that streamlined this process.
The AI capabilities of Deskhero have been crucial in improving the efficiency of Golden Years Estates' helpdesk services. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time spent by the helpdesk team on crafting responses.
Deskhero's knowledge base feature has also been beneficial for Golden Years Estates. The platform can generate articles from Word, PowerPoint, PDF files, which are then made accessible to both the helpdesk team and the residents. This has resulted in fewer service requests as residents can now find answers to their questions in the knowledge base.
Moreover, the comprehensive search bar powered by AI has made it easier for the helpdesk team to find relevant content quickly. The search results are enhanced by the AI, which uses embeddings to find the most relevant content.
Lastly, Golden Years Estates has also benefited from Deskhero's REST API. They have integrated it with their existing systems, allowing them to streamline their operations further.
How has Deskhero improved the efficiency of Golden Years Estates' helpdesk services?
Deskhero's AI capabilities have automated ticket management and response generation, reducing the time spent by the helpdesk team on these tasks. The knowledge base feature has also reduced the number of service requests.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to find the most relevant content, enhancing the search results.
What is the benefit of Deskhero's REST API?
The REST API allows Golden Years Estates to integrate Deskhero with their existing systems, streamlining their operations.
* This article provides an example of how a fictive company in the Retirement communities for the elderly industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
