Golden Years Pensions uses Deskhero's AI capabilities to manage the high volume of customer queries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This feature significantly reduces the time taken to respond to customer queries and improves the overall efficiency of their customer support team.
The company also uses Deskhero's AI to enhance search results. When a customer support representative searches for information to assist a customer, the AI uses the same OpenAI Embeddings to provide the most relevant content. This feature ensures that representatives can quickly find the information they need, providing faster and more accurate support to their customers.
Golden Years Pensions has also benefited from Deskhero's custom email domains and user groups features. These features have allowed them to create a more organized and efficient support system, with different teams handling specific types of queries.
The company has also found value in Deskhero's knowledge base and website scraping features. They use these features to keep their knowledge base up-to-date with the latest information from their website and other relevant sources. This ensures that their customer support representatives always have access to the most current information.
Overall, Golden Years Pensions has seen significant improvements in their customer support efficiency and customer satisfaction levels since implementing Deskhero.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does Deskhero's AI enhance search results?
When a customer support representative searches for information, Deskhero's AI uses OpenAI Embeddings to provide the most relevant content. This ensures that representatives can quickly find the information they need.
How does Golden Years Pensions use Deskhero's knowledge base and website scraping features?
Golden Years Pensions uses these features to keep their knowledge base up-to-date with the latest information from their website and other relevant sources. This ensures that their customer support representatives always have access to the most current information.
* This article provides an example of how a fictive company in the Retirement/Pensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
