GoldenYears Financial, a leading provider of retirement savings products, was struggling with a high volume of customer queries. They needed a solution that could handle the influx and provide accurate, timely responses. They turned to Deskhero for its advanced AI capabilities.
With Deskhero, GoldenYears Financial was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. The system used this data to generate suggested replies, significantly reducing the time it took to respond to customer queries.
Deskhero's AI also enhanced the company's search results. When a customer submitted a query, the system would use the embeddings to find relevant content from the company's knowledge base and other resources. This not only improved the accuracy of the responses but also helped the support team learn more about the products they were supporting.
Additionally, GoldenYears Financial used Deskhero's website scraping feature to gather information from competitor websites. This data was then used by the AI to provide more comprehensive answers to customer queries.
Overall, Deskhero's advanced AI capabilities have transformed GoldenYears Financial's customer support, making it more efficient and effective.
How has Deskhero improved GoldenYears Financial's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, significantly reducing the time it takes to respond to customer queries.
How does Deskhero enhance the accuracy of GoldenYears Financial's customer support?
Deskhero uses OpenAI Embeddings to find relevant content from the company's knowledge base and other resources when a query is submitted. This improves the accuracy of the responses.
How does GoldenYears Financial use Deskhero's website scraping feature?
GoldenYears Financial uses Deskhero's website scraping feature to gather information from competitor websites. This data is then used by the AI to provide more comprehensive answers to customer queries.
* This article provides an example of how a fictive company in the Retirement savings products (e.g. annuities) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
