RetireRight Solutions, a company specializing in retirement savings products, was looking for a way to improve its knowledge base. They wanted to provide more comprehensive and accurate information to both their customers and their support staff. They chose Deskhero for its advanced AI capabilities.
By using Deskhero, RetireRight Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. The system used this data to enhance the company's knowledge base, making it a more valuable resource for both customers and support staff.
Deskhero's AI also improved the company's search results. When a query was submitted, the system would use the embeddings to find relevant content from the knowledge base and other resources. This not only made the search results more accurate but also made them more comprehensive, covering a wider range of topics.
Additionally, RetireRight Solutions used Deskhero's website scraping feature to gather information from industry websites. This data was then used by the AI to further enhance the company's knowledge base.
Overall, Deskhero's advanced AI capabilities have significantly improved RetireRight Solutions' knowledge base, making it a more effective tool for customer support.
How has Deskhero improved RetireRight Solutions' knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets and other resources to enhance the company's knowledge base, making it a more valuable resource for both customers and support staff.
How does Deskhero improve the accuracy of RetireRight Solutions' search results?
When a query is submitted, Deskhero uses the embeddings to find relevant content from the knowledge base and other resources. This makes the search results more accurate and comprehensive.
How does RetireRight Solutions use Deskhero's website scraping feature?
RetireRight Solutions uses Deskhero's website scraping feature to gather information from industry websites. This data is then used by the AI to further enhance the company's knowledge base.
* This article provides an example of how a fictive company in the Retirement savings products (e.g. annuities) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
