SecureSavings Inc., a provider of retirement savings products, was facing challenges with its ticket management process. The high volume of customer queries was overwhelming their support staff and leading to long response times. They turned to Deskhero for a solution.
With Deskhero, SecureSavings Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. The system used this data to generate suggested replies, significantly reducing the time it took to respond to customer queries and streamlining the ticket management process.
Deskhero's AI also enhanced the company's search results. When a customer submitted a query, the system would use the embeddings to find relevant content from the company's knowledge base and other resources. This not only improved the accuracy of the responses but also helped the support staff manage tickets more effectively.
Additionally, SecureSavings Inc. used Deskhero's website scraping feature to gather information from competitor websites. This data was then used by the AI to provide more comprehensive answers to customer queries, further improving the ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved SecureSavings Inc.'s ticket management process, leading to greater efficiency and higher customer satisfaction.
How has Deskhero improved SecureSavings Inc.'s ticket management process?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, significantly reducing the time it takes to respond to customer queries and streamlining the ticket management process.
How does Deskhero enhance the accuracy of SecureSavings Inc.'s customer support?
Deskhero uses OpenAI Embeddings to find relevant content from the company's knowledge base and other resources when a query is submitted. This improves the accuracy of the responses and helps the support staff manage tickets more effectively.
How does SecureSavings Inc. use Deskhero's website scraping feature?
SecureSavings Inc. uses Deskhero's website scraping feature to gather information from competitor websites. This data is then used by the AI to provide more comprehensive answers to customer queries, further improving the ticket management process.
* This article provides an example of how a fictive company in the Retirement savings products (e.g. annuities) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
