TyreRevive was struggling with managing a large volume of customer queries regarding their retreading and rebuilding services. The manual process was time-consuming and led to delayed responses. With Deskhero, they were able to automate ticket management and leverage AI capabilities to generate suggested replies.
Deskhero's advanced AI capabilities were used to analyze previous tickets and knowledge base articles. This information was then used to generate relevant responses to customer queries. This significantly reduced the time taken to respond to customer queries and improved customer satisfaction.
TyreRevive also utilized Deskhero's website scraping feature to gather additional information from their website and other related sources. This data was incorporated into the AI's knowledge base, further enhancing the relevance and accuracy of generated responses.
The comprehensive search bar feature of Deskhero enabled TyreRevive's support team to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This feature, combined with the AI's suggested replies, greatly improved the efficiency of the support team.
Finally, TyreRevive leveraged Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed them to streamline their operations and provide a more efficient and effective customer support service.
How did Deskhero's AI capabilities improve TyreRevive's customer support?
Deskhero's AI capabilities analyzed previous tickets and knowledge base articles to generate relevant responses to customer queries. This reduced response times and improved customer satisfaction.
How did TyreRevive use Deskhero's website scraping feature?
TyreRevive used Deskhero's website scraping feature to gather additional information from their website and other related sources. This data was incorporated into the AI's knowledge base, enhancing the relevance and accuracy of generated responses.
How did the comprehensive search bar feature benefit TyreRevive?
The comprehensive search bar feature enabled TyreRevive's support team to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This improved the efficiency of the support team.
* This article provides an example of how a fictive company in the Retreading and rebuilding of rubber tyres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
