RubberRebuild had an extensive knowledge base that was difficult to manage manually. They needed a solution that could help them organize their knowledge base and make it easily accessible. Deskhero provided the perfect solution with its structured data lists, custom fields, and advanced AI capabilities.
With Deskhero, RubberRebuild was able to structure their knowledge base into organized lists with custom fields. This made it easier for their support team to navigate the knowledge base and find relevant information quickly.
Deskhero's advanced AI capabilities were used to analyze the knowledge base and generate OpenAI Embeddings. These embeddings were used to enhance search results and generate suggested replies, improving the efficiency of the support team.
RubberRebuild also used Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allowed them to easily update their knowledge base with new information and keep it up-to-date.
Finally, RubberRebuild used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to streamline their operations and ensure that their support team always had access to the most recent and relevant information.
How did Deskhero help RubberRebuild manage their knowledge base?
Deskhero helped RubberRebuild structure their knowledge base into organized lists with custom fields, making it easier to navigate. The platform's AI capabilities were used to enhance search results and generate suggested replies, improving the efficiency of the support team.
How did RubberRebuild use Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files?
RubberRebuild used this feature to easily update their knowledge base with new information from Word, PowerPoint, and PDF files, keeping it up-to-date.
How did the integration of Deskhero with RubberRebuild's existing systems benefit them?
The integration allowed RubberRebuild to streamline their operations and ensure that their support team always had access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Retreading and rebuilding of rubber tyres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
