TyreRenew was facing challenges in managing a high volume of customer support tickets, leading to slower response times and lower customer satisfaction. They decided to implement Deskhero to streamline their ticket management process.
With Deskhero's advanced AI capabilities, TyreRenew was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. The AI system analyzed this data to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed without having to contact customer support. This not only improved customer satisfaction but also reduced the workload on the support team.
Deskhero's kanban board feature allowed TyreRenew to visualize their ticket workflow, making it easier to manage and prioritize tickets. This ensured that critical issues were addressed promptly, further improving customer satisfaction.
Through the use of Deskhero's REST API, TyreRenew was able to integrate the platform with their existing systems, creating a seamless workflow that further enhanced their efficiency.
How did Deskhero's AI capabilities improve TyreRenew's ticket management?
Deskhero's AI analyzed data from previous tickets, knowledge base articles, and other sources to generate suggested replies, reducing response times. It also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed.
How did Deskhero help TyreRenew visualize their ticket workflow?
Deskhero's kanban board feature allowed TyreRenew to visualize their ticket workflow, making it easier to manage and prioritize tickets.
How did TyreRenew integrate Deskhero with their existing systems?
TyreRenew used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Retreading Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
