TreadRevive was looking for a way to reduce the load on their customer support team and improve their customer self-service options. They chose to implement Deskhero due to its advanced AI capabilities and comprehensive knowledge base features.
Using Deskhero, TreadRevive was able to create a robust knowledge base with articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI system analyzed this data to enhance the search results, making it easier for customers to find the information they needed.
The AI also generated suggested replies based on the knowledge base content, allowing the support team to respond to customer queries more quickly and accurately. This not only improved customer satisfaction but also reduced the workload on the support team.
Deskhero's user groups feature allowed TreadRevive to segment their customers and provide personalized support. This further improved the customer experience and increased customer loyalty.
Through the use of Deskhero's REST API, TreadRevive was able to integrate the platform with their existing CRM system, providing a seamless customer support experience.
How did Deskhero's AI capabilities enhance TreadRevive's knowledge base?
Deskhero's AI analyzed data from the knowledge base content to enhance the search results, making it easier for customers to find the information they needed. It also generated suggested replies, allowing the support team to respond to queries more quickly and accurately.
How did Deskhero help TreadRevive provide personalized support?
Deskhero's user groups feature allowed TreadRevive to segment their customers and provide personalized support, improving the customer experience and increasing customer loyalty.
How did TreadRevive integrate Deskhero with their existing CRM system?
TreadRevive used Deskhero's REST API to integrate the platform with their existing CRM system, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Retreading Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
