RetreadMaster was struggling with a high volume of customer queries, often repetitive, which led to slower response times and lower customer satisfaction. They decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's advanced AI capabilities, RetreadMaster was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system analyzed this data to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed without having to contact customer support. This not only improved customer satisfaction but also reduced the workload on the support team.
Deskhero's custom fields and structured data lists allowed RetreadMaster to categorize and prioritize tickets based on their urgency and relevance. This ensured that critical issues were addressed promptly, further improving customer satisfaction.
Through the use of Deskhero's REST API, RetreadMaster was able to integrate the platform with their existing systems, creating a seamless workflow that further enhanced their efficiency.
How did Deskhero's AI capabilities improve RetreadMaster's customer support?
Deskhero's AI analyzed data from previous tickets, knowledge base articles, and other sources to generate suggested replies and enhance search results. This reduced response times and made it easier for customers to find the information they needed.
How did Deskhero help RetreadMaster manage their support tickets more efficiently?
Deskhero's custom fields and structured data lists allowed RetreadMaster to categorize and prioritize tickets based on their urgency and relevance. This ensured that critical issues were addressed promptly.
How did RetreadMaster integrate Deskhero with their existing systems?
RetreadMaster used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Retreading Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
