Ocean Calm Retreat, a well-known wellness retreat center, was facing difficulties in handling their increasing volume of customer inquiries and support tickets. They were in search of a solution that could help them manage these tasks more efficiently.
By implementing Deskhero, Ocean Calm Retreat was able to use the platform's AI capabilities to automate their ticket management process. The AI uses OpenAI embeddings from previous tickets to suggest replies to common queries, significantly reducing response times and improving customer satisfaction.
Deskhero's knowledge base feature allowed the retreat center to create a comprehensive database of information. The AI's ability to generate articles from uploaded files like policies, manuals, and presentations further enhanced this knowledge base, making it easier for staff to find relevant information.
The platform's website scraping feature also proved to be very useful. It enabled the retreat center to gather and organize useful information from various online sources, thereby improving the quality of their knowledge base and their ability to respond to customer queries.
Overall, Deskhero's advanced AI capabilities have greatly improved Ocean Calm Retreat's customer support services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest replies to common queries, significantly reducing response times and improving customer satisfaction.
How does Deskhero enhance the quality of a knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It can also scrape websites to gather and organize useful information.
What are the overall benefits of using Deskhero for customer support?
Deskhero improves efficiency in managing customer support tickets, enhances the quality of the knowledge base, and leads to increased customer satisfaction and operational efficiency.
* This article provides an example of how a fictive company in the Retreat centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
