GreenCycle receives a wide range of customer queries, from product information to recycling processes. The company uses Deskhero's ticket management feature to handle these queries. The AI capabilities of Deskhero analyze the queries and suggest replies based on previous tickets and knowledge base articles, thus ensuring quick and accurate responses.
GreenCycle uses Deskhero's knowledge base feature to store all their product information and recycling processes. The AI capabilities of Deskhero generate articles from these uploaded files, which are then used to answer customer queries or recommend products.
GreenCycle also uses Deskhero's website scraping feature to gather data about customer preferences and market trends. The AI capabilities of Deskhero analyze this data and provide insights that help GreenCycle in tailoring their product offerings and marketing strategies.
Deskhero's custom email domains and user groups enable GreenCycle to send personalized emails to its customers. The AI capabilities of Deskhero enhance these emails by suggesting content based on the customer's previous interactions and preferences.
Overall, the advanced AI capabilities of Deskhero have significantly improved the customer experience at GreenCycle, leading to increased customer satisfaction and sales.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities analyze customer queries and suggest replies based on previous tickets and knowledge base articles. This ensures quick and accurate responses.
How does Deskhero's AI capabilities use the knowledge base for product recommendations?
Deskhero's AI capabilities generate articles from the files uploaded in the knowledge base. These articles are then used to answer customer queries or recommend products based on the customer's preferences.
How does Deskhero's AI capabilities enhance personalized emails?
Deskhero's AI capabilities enhance personalized emails by suggesting content based on the customer's previous interactions and preferences. This ensures that the emails are relevant and engaging.
* This article provides an example of how a fictive company in the Reusing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
