Upcycle Universe receives various customer queries regarding their products, materials used, and upcycling processes. The company uses Deskhero's ticket management feature to handle these queries. The AI capabilities of Deskhero categorize and prioritize these tickets, ensuring that critical issues are addressed promptly.
Upcycle Universe uses Deskhero's knowledge base feature to store all their product details, material information, and upcycling processes. The AI capabilities of Deskhero generate articles from these uploaded files, which are then used to answer customer queries and train new team members.
Upcycle Universe also uses Deskhero's website scraping feature to stay updated with the latest industry news and trends. The AI capabilities of Deskhero analyze this data and provide insights that help Upcycle Universe in strategizing their business operations.
Deskhero's custom email domains and user groups facilitate effective communication within the team at Upcycle Universe. The AI capabilities of Deskhero enhance these communications by suggesting replies based on previous tickets and knowledge base articles, thus saving time and improving collaboration.
Overall, the advanced AI capabilities of Deskhero have significantly improved the operational efficiency at Upcycle Universe, leading to better team collaboration and customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities categorize and prioritize customer queries, ensuring that critical issues are addressed promptly. They also suggest replies based on previous tickets and knowledge base articles, thus ensuring accurate responses.
How does Deskhero's AI capabilities use the knowledge base for training new team members?
Deskhero's AI capabilities generate articles from the files uploaded in the knowledge base. These articles are then used to answer customer queries and train new team members.
How does Deskhero's AI capabilities enhance team communications?
Deskhero's AI capabilities enhance team communications by suggesting replies based on previous tickets and knowledge base articles. This saves time and improves collaboration.
* This article provides an example of how a fictive company in the Reusing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
