ReclaimR receives numerous queries daily regarding their waste collection process, recycling methods, and safety measures. The company uses Deskhero's ticket management feature to handle these queries. The AI capabilities of Deskhero help in sorting and prioritizing the tickets based on their urgency and relevance, thus ensuring timely response to critical issues.
The knowledge base feature of Deskhero is used by ReclaimR to store all their policies, manuals, and presentations. The AI capabilities of Deskhero generate articles from these uploaded files, which are then used to answer customer queries. This not only reduces the response time but also ensures that the customers receive accurate and comprehensive information.
ReclaimR also uses Deskhero's website scraping feature to keep track of the latest industry trends and regulations. The AI capabilities of Deskhero analyze this scraped data and provide insights that help ReclaimR in making informed decisions.
With Deskhero's custom email domains and user groups, ReclaimR can effectively communicate with its customers and team members. The AI capabilities of Deskhero enhance these communications by suggesting replies based on previous tickets and knowledge base articles.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of ReclaimR's customer support, leading to higher customer satisfaction and retention.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities sort and prioritize customer queries based on their urgency and relevance. They also suggest replies based on previous tickets and knowledge base articles, thus ensuring timely and accurate responses.
How does Deskhero's AI capabilities use the knowledge base?
Deskhero's AI capabilities generate articles from the files uploaded in the knowledge base. These articles are then used to answer customer queries.
How does Deskhero's AI capabilities enhance communications?
Deskhero's AI capabilities enhance communications by suggesting replies based on previous tickets and knowledge base articles. This ensures that the communications are accurate and relevant.
* This article provides an example of how a fictive company in the Reusing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
