BackTrack Logistics deals with a high volume of customer inquiries regarding return status, procedures, and policies. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures consistency in the responses. It also allows the customer service team to focus on more complex issues that require human intervention.
BackTrack Logistics also uses Deskhero's comprehensive search bar, powered by AI, to find relevant information quickly. The AI enhances search results based on previous interactions, improving the efficiency of the customer service team.
The company uses Deskhero's REST API to integrate the platform with its existing systems. This allows for real-time updates and efficient management of customer support services.
By leveraging Deskhero's advanced AI capabilities, BackTrack Logistics has significantly improved its customer support efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI enhances search results based on previous interactions, making it easier for the customer service team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling real-time updates and efficient management of customer support services.
* This article provides an example of how a fictive company in the Reverse logistics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
