GoldenYears Lending receives numerous customer inquiries every day. They use Deskhero's ticket management system to organize these inquiries into structured data lists. This organization makes it easier for the customer support team to track and respond to each ticket.
Deskhero's advanced AI capabilities help GoldenYears Lending to prioritize their tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify urgent and important tickets. This feature has improved the efficiency of the customer support team and increased customer satisfaction.
The AI also generates suggested replies for customer inquiries. By leveraging the OpenAI Embeddings, the AI finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This feature significantly reduces the response time and ensures that customers receive accurate and helpful responses.
GoldenYears Lending also uses Deskhero's custom email domains feature to maintain a professional image. This feature allows them to send responses from their own domain, enhancing their brand identity.
By using Deskhero, GoldenYears Lending has been able to improve the efficiency of their customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify urgent and important tickets.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero send responses from the company's own domain?
Yes, Deskhero's custom email domains feature allows responses to be sent from the company's own domain.
* This article provides an example of how a fictive company in the Reverse mortgages and home equity lines of credit (HELOCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
