EquityHome Solutions receives a large volume of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. This system organizes all incoming queries into structured data lists, making it easier for customer support representatives to track and respond to each ticket.
With the help of Deskhero's advanced AI capabilities, EquityHome Solutions can generate suggested replies for customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to provide the most relevant results. This feature has improved the efficiency of the customer support team and increased customer satisfaction.
Deskhero's REST API allows EquityHome Solutions to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across platforms, providing a unified view of the customer.
By using Deskhero, EquityHome Solutions has been able to improve the efficiency of their customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a customer support representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Reverse mortgages and home equity lines of credit (HELOCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
