SilverNest Finance has a vast amount of information that needs to be readily accessible to their customer support team. They use Deskhero's knowledge base feature to store and organize this information. The knowledge base includes articles generated from Word, PowerPoint, PDF files, and scraped website data.
Deskhero's advanced AI capabilities help SilverNest Finance to keep their knowledge base updated and relevant. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find and suggest new content for the knowledge base. This ensures that the customer support team always has the most recent and relevant information at their fingertips.
The AI also enhances the search functionality of the knowledge base. When a customer support representative searches for information, the AI uses the OpenAI Embeddings to provide the most relevant results. This feature has improved the efficiency of the customer support team and increased customer satisfaction.
SilverNest Finance also uses Deskhero's custom fields and user groups features to customize the platform according to their needs. These features allow them to categorize tickets and assign them to the appropriate team members, improving the overall workflow.
By using Deskhero, SilverNest Finance has been able to maintain an up-to-date and relevant knowledge base, improve the efficiency of their customer support services, and increase customer satisfaction.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find and suggest new content for the knowledge base.
How does the AI enhance the search functionality of the knowledge base?
When a customer support representative searches for information, the AI uses the OpenAI Embeddings to provide the most relevant results.
Can Deskhero be customized according to the company's needs?
Yes, Deskhero's custom fields and user groups features allow for customization according to the company's needs.
* This article provides an example of how a fictive company in the Reverse mortgages and home equity lines of credit (HELOCs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
