Rice Revolution Inc. prides itself on its customer-centric approach. However, as the company grew, managing customer interactions became increasingly complex. With Deskhero, they were able to structure these interactions into tickets and manage them efficiently using user groups and custom email domains.
The AI capabilities of Deskhero have been instrumental in improving the quality of customer interactions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has not only reduced the response time but also ensured that the responses are accurate and relevant.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information. This has reduced the time spent on searching for information and increased the time spent on interacting with customers.
The knowledge base feature of Deskhero has been particularly beneficial. The AI generates articles from word, powerpoint, pdf files, making it easy to create a comprehensive knowledge base. This has not only improved the efficiency of the support team but also empowered the customers to find solutions on their own.
Overall, Deskhero has significantly enhanced the customer experience at Rice Revolution Inc. The advanced AI capabilities have not only improved the efficiency of the team but also ensured that the customers receive accurate and timely responses.
How does Deskhero's AI improve the quality of customer interactions?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This ensures that the responses are accurate and relevant, thereby improving the quality of customer interactions.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information, thereby increasing the time spent on interacting with customers.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easy to create a comprehensive knowledge base, improving the efficiency of the support team and empowering customers to find solutions on their own.
* This article provides an example of how a fictive company in the Rice Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
