Paddy Power Producers has a large network of distributors and retailers. Managing their queries and concerns was becoming a major challenge. With Deskhero, they were able to structure these queries into tickets and manage them efficiently using the kanban board. The custom fields allowed them to categorize the tickets based on their nature, making it easier for the helpdesk team to prioritize and address them.
The AI capabilities of Deskhero have been a game-changer for Paddy Power Producers. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
Deskhero's AI also enhances the search results, making it easier for the helpdesk team to find relevant information. This has reduced the time spent on searching for information and increased the time spent on addressing queries.
The knowledge base feature of Deskhero has been particularly useful. The AI generates articles from word, powerpoint, pdf files, making it easy to create a comprehensive knowledge base. This has not only improved the efficiency of the helpdesk team but also empowered the distributors and retailers to find solutions on their own.
Overall, Deskhero has optimized the helpdesk services at Paddy Power Producers. The advanced AI capabilities have not only improved the efficiency of the team but also enhanced the experience of their distributors and retailers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this data to generate suggested replies, reducing response time and improving the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It makes it easier for the helpdesk team to find relevant information, reducing the time spent on searching for information.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easy to create a comprehensive knowledge base, improving the efficiency of the helpdesk team and empowering distributors and retailers to find solutions on their own.
* This article provides an example of how a fictive company in the Rice Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
