Golden Grain Millers receives hundreds of queries daily from distributors, retailers, and end consumers. Managing these queries was becoming a significant challenge. With Deskhero, they were able to structure these queries into tickets and manage them efficiently using the kanban board. The custom fields allowed them to categorize the tickets based on their nature, making it easier for the support team to prioritize and address them.
The AI capabilities of Deskhero have been a game-changer for Golden Grain Millers. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the quality of responses.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information. This has reduced the time spent on searching for information and increased the time spent on addressing customer queries.
The knowledge base feature of Deskhero has been particularly useful. The AI generates articles from word, powerpoint, pdf files, making it easy to create a comprehensive knowledge base. This has not only improved the efficiency of the support team but also empowered the customers to find solutions on their own.
Overall, Deskhero has transformed the customer support and helpdesk services at Golden Grain Millers. The advanced AI capabilities have not only improved the efficiency of the team but also enhanced the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this data to generate suggested replies, reducing response time and improving the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information, reducing the time spent on searching for information.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easy to create a comprehensive knowledge base, improving the efficiency of the support team and empowering customers to find solutions on their own.
* This article provides an example of how a fictive company in the Rice Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
