RideZoom receives thousands of customer queries and complaints daily. Managing these tickets manually was time-consuming and led to delayed responses. With Deskhero's AI-powered ticket management, RideZoom can now automatically categorize and assign tickets to the right teams, significantly reducing response times.
Deskhero's AI capabilities also help RideZoom provide faster and more accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies. This has not only improved the efficiency of the support team but also increased customer satisfaction.
RideZoom also uses Deskhero's AI to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This has made it easier for customers to find solutions to their problems without contacting support, reducing the overall ticket volume.
With Deskhero's comprehensive search bar powered by AI, RideZoom's support team can quickly find relevant information from the vast amount of data. This has further improved the speed and accuracy of their responses.
Finally, RideZoom uses Deskhero's REST API to integrate the platform with their existing systems, making it a seamless part of their operations.
How has Deskhero improved RideZoom's response times?
Deskhero's AI-powered ticket management system automatically categorizes and assigns tickets to the right teams, significantly reducing response times.
How does Deskhero's AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies.
How does RideZoom use Deskhero's REST API?
RideZoom uses Deskhero's REST API to integrate the platform with their existing systems, making it a seamless part of their operations.
* This article provides an example of how a fictive company in the Ride sharing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
