CityCabs receives numerous repetitive queries from customers. To reduce the burden on their support team, they decided to enhance their knowledge base using Deskhero's AI capabilities. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, making it easier for customers to find solutions to their problems.
Deskhero's AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the search results. This has made it easier for customers to find relevant information, further reducing the need for them to contact support.
With Deskhero's AI-powered ticket management, CityCabs can automatically categorize and assign tickets to the right teams. This has not only reduced the workload on their support team but also improved response times.
CityCabs also uses Deskhero's AI to suggest replies to customer queries. This has improved the efficiency of their support team and increased customer satisfaction.
Finally, CityCabs uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless customer support experience.
How has Deskhero improved CityCabs' knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website, enhancing CityCabs' knowledge base and making it easier for customers to find solutions.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the search results, making it easier for customers to find relevant information.
How does CityCabs use Deskhero's REST API?
CityCabs uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless customer support experience.
* This article provides an example of how a fictive company in the Ride sharing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
