FastRides was struggling with managing the increasing volume of customer queries as their business grew. With Deskhero's AI-powered ticket management, they can now automatically categorize and assign tickets to the right teams, greatly improving their response times.
Deskhero's AI also helps FastRides provide faster and more accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies. This has improved the efficiency of their support team and increased customer satisfaction.
FastRides also uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This has made it easier for customers to find solutions to their problems without contacting support, reducing the overall ticket volume.
With Deskhero's comprehensive search bar powered by AI, FastRides' support team can quickly find relevant information from the vast amount of data. This has further improved the speed and accuracy of their responses.
Finally, FastRides uses Deskhero's REST API to integrate the platform with their existing systems, making it a seamless part of their operations.
How has Deskhero improved FastRides' response times?
Deskhero's AI-powered ticket management system automatically categorizes and assigns tickets to the right teams, significantly reducing response times.
How does Deskhero's AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies.
How does FastRides use Deskhero's REST API?
FastRides uses Deskhero's REST API to integrate the platform with their existing systems, making it a seamless part of their operations.
* This article provides an example of how a fictive company in the Ride sharing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
