RigTech Solutions receives a high volume of customer inquiries daily, ranging from simple questions about their services to complex technical issues. They use Deskhero's ticket management system to organize these inquiries effectively. The AI capabilities of Deskhero help in automatically categorizing and prioritizing these tickets based on the content of the inquiry, saving valuable time for the support team.
Deskhero's AI also enhances the company's knowledge base by generating articles from previously resolved tickets, uploaded files like policies, manuals, presentations, and scraped website data. This feature allows RigTech Solutions to continuously expand their knowledge base without additional effort, providing customers with a comprehensive resource for self-service support.
With Deskhero's advanced search bar powered by AI, customers can easily find relevant information from the knowledge base. The AI uses OpenAI Embeddings to deliver accurate search results, improving the customer experience by providing quick and precise answers to their queries.
Deskhero's AI also suggests replies to customer inquiries by analyzing previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistency and accuracy in the support team's responses.
By integrating Deskhero's REST API, RigTech Solutions has been able to automate certain aspects of their customer support, such as sending automated responses to common queries and updating the status of tickets, further enhancing the efficiency of their support operations.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the customer inquiries to categorize and prioritize them. It uses OpenAI Embeddings to understand the context and urgency of the inquiry, which helps in effective ticket management.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and deliver accurate search results. It understands the context of the user's query to provide the most relevant information.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer inquiries. It uses OpenAI Embeddings to understand the context of the inquiry and generate an appropriate response.
* This article provides an example of how a fictive company in the Rigging Repairs & Replacement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
