CircleForge Inc. has a vast amount of technical documentation and customer support tickets. They use Deskhero's advanced AI capabilities to generate structured data lists from these resources, enabling efficient ticket management and better customer support.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content which is then sent through OpenAIs ChatGPT to generate suggested replies, drastically reducing response times and improving customer satisfaction.
Deskhero's AI also enhances CircleForge's search results, making it easier for the support team to find the information they need. The AI capability also allows for the creation of custom fields and user groups, further streamlining the support process.
CircleForge also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's AI capabilities have significantly improved CircleForge's customer support efficiency, reduced response times, and enhanced their knowledge management.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This drastically reduces the time needed to draft responses.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
* This article provides an example of how a fictive company in the Ring rolling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
