RollTech Industries uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes technical manuals, policy documents, and presentations. The AI generates structured data lists from these resources, making it easy to manage and access information.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only improves response times but also ensures consistent and accurate responses.
Deskhero's AI also enhances RollTech's search results, making it easier for the support team to find the information they need. The AI capability also allows for the creation of custom fields and user groups, further streamlining the support process.
RollTech also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's AI capabilities have significantly improved RollTech's customer support efficiency, reduced response times, and enhanced their knowledge management.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI generates structured data lists from the knowledge base resources, making it easy to manage and access information.
How does Deskhero's AI ensure consistent and accurate responses?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, ensuring consistency and accuracy.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems.
* This article provides an example of how a fictive company in the Ring rolling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
