RiskShield Analytics receives a high volume of customer queries daily regarding their risk analysis reports. The company uses Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI capabilities also enhance the search results on the platform. When a customer support representative searches for a specific query, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time taken to find information and increases the efficiency of the support team.
RiskShield Analytics also uses Deskhero's custom fields feature to categorize their tickets based on the type of risk analysis report. This helps the AI in generating more accurate suggested replies and search results.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support workflow.
By using Deskhero, RiskShield Analytics has been able to reduce the time taken to resolve customer queries, increase the efficiency of their support team, and improve their overall customer service.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to find information and increases the efficiency of the support team.
How does Deskhero's custom fields feature help in generating accurate suggested replies?
The custom fields feature allows you to categorize your tickets. This categorization helps the AI in understanding the context of the tickets better and hence, generates more accurate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Risk Assessment and Analysis Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
