RiskMaster Consultants receives a large number of customer queries daily regarding their risk assessment services. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files.
The AI capabilities also enhance the search results on the platform. When a customer support representative searches for a specific query, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time taken to find information and increases the efficiency of the support team.
RiskMaster Consultants also uses Deskhero's custom email domains feature to manage their customer support emails. This helps the AI in recognizing the context of the emails and generating more accurate suggested replies.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support workflow.
By using Deskhero, RiskMaster Consultants has been able to reduce the time taken to resolve customer queries, increase the efficiency of their support team, and improve their overall customer service.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to find information and increases the efficiency of the support team.
How does Deskhero's custom email domains feature help in generating accurate suggested replies?
The custom email domains feature allows the AI to recognize the context of the emails. This helps in generating more accurate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Risk Assessment and Analysis Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
