ProRisk Solutions receives numerous customer queries regarding their risk analysis services. To manage these queries, they use Deskhero's user groups feature to assign tickets to the appropriate team. The AI capabilities of Deskhero suggest replies to these tickets by analyzing previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results on the platform. When a customer support representative searches for a specific query, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time taken to find information and increases the efficiency of the support team.
ProRisk Solutions also uses Deskhero's knowledge base feature to create a repository of information related to their services. The AI capabilities of Deskhero generate articles for the knowledge base from Word, PowerPoint, and PDF files. This makes it easier for the support team to find information and respond to customer queries.
The company also uses Deskhero's website scraping feature to gather information from their website and use it to enhance the AI's suggested replies and search results.
By using Deskhero, ProRisk Solutions has been able to streamline their helpdesk services, reduce the time taken to resolve customer queries, and improve customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities suggest replies to customer queries by analyzing previous tickets, knowledge base articles, and uploaded files. This helps in managing customer queries efficiently.
How does Deskhero's knowledge base feature help in responding to customer queries?
Deskhero's knowledge base feature creates a repository of information related to your services. The AI capabilities of Deskhero generate articles for the knowledge base from Word, PowerPoint, and PDF files. This makes it easier for the support team to find information and respond to customer queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature gathers information from your website and uses it to enhance the AI's suggested replies and search results. This helps in providing more accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Risk Assessment and Analysis Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
