SecurePath receives numerous customer queries regarding their risk management services. To handle this, they have implemented Deskhero's AI capabilities, which automate responses to common queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
The AI system scans the content of incoming tickets and matches them with similar past issues. It then generates suggested replies based on the most effective solutions provided in the past. This not only reduces the workload of the customer support team but also ensures that customers receive quick and accurate responses.
SecurePath also utilizes Deskhero's AI for enhancing search results. The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide comprehensive search results. This feature has made it easier for the customer support team to find relevant information and resolve issues faster.
Moreover, SecurePath has customized Deskhero's user groups and ticket management features to suit their specific needs. They have created different user groups based on the risk categories they handle and assigned tickets to these groups. This has streamlined their workflow and improved their service delivery.
With Deskhero, SecurePath has significantly improved its customer support services. The platform's advanced AI capabilities have not only reduced the workload of their team but also enhanced their response accuracy and speed.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the content of incoming tickets. It then generates suggested replies based on the most effective solutions provided in the past.
How does Deskhero's AI enhance search results?
The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide comprehensive search results. This makes it easier to find relevant information and resolve issues faster.
Can Deskhero's user groups and ticket management features be customized?
Yes, Deskhero allows you to create custom user groups and manage tickets according to your specific needs. This can help streamline your workflow and improve service delivery.
* This article provides an example of how a fictive company in the Risk Assessment and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
