RiskMaster Consultants was looking for a solution to automate their customer support. With a growing client base, the firm needed a way to provide quick and accurate responses to client queries without overburdening their support team.
Deskhero's advanced AI capabilities provided the perfect solution for RiskMaster Consultants. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies to client queries.
The AI-powered ticket management system has also been a significant improvement for RiskMaster Consultants. The system uses AI to categorize and prioritize tickets, making it easier for the support team to manage their workload.
Deskhero's user groups and custom email domains have allowed RiskMaster Consultants to provide personalized support to their clients. The firm can create user groups based on client needs and assign custom email domains to each group, providing a more tailored support experience.
By automating their customer support with Deskhero's AI capabilities, RiskMaster Consultants has been able to provide faster and more accurate responses to client queries, improving client satisfaction and reducing the workload on their support team.
How does Deskhero's AI generate suggested replies to client queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies to client queries.
How does the AI-powered ticket management system work?
The AI-powered ticket management system uses AI to categorize and prioritize tickets. This makes it easier for the support team to manage their workload.
How do user groups and custom email domains enhance customer support?
User groups and custom email domains allow companies to provide personalized support to their clients. Companies can create user groups based on client needs and assign custom email domains to each group, providing a more tailored support experience.
* This article provides an example of how a fictive company in the Risk Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
