RiskShield Solutions was struggling with managing the increasing volume of customer queries and tickets. The company needed a solution that could not only handle the ticketing system efficiently but also provide quick and accurate responses to client queries.
With Deskhero's advanced AI capabilities, RiskShield Solutions was able to significantly improve their customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered search bar has been a game-changer for RiskShield Solutions. The comprehensive search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly and efficiently.
Deskhero's custom fields and structured data lists have allowed RiskShield Solutions to categorize and prioritize tickets effectively. The kanban board provides a visual overview of the tickets, helping the team manage their workload better.
Overall, Deskhero's AI capabilities have enabled RiskShield Solutions to provide faster, more accurate support to their clients, improving client satisfaction and reducing the workload on their support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses AI to improve search results. It leverages the same OpenAI Embeddings used for generating replies to find relevant content based on the search query.
How has Deskhero improved ticket management for RiskShield Solutions?
Deskhero's custom fields and structured data lists have allowed RiskShield Solutions to categorize and prioritize tickets effectively. The kanban board provides a visual overview of the tickets, helping the team manage their workload better.
* This article provides an example of how a fictive company in the Risk Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
