SecureRisk Analytics was facing challenges in keeping their knowledge base up-to-date and relevant. With a vast amount of data being generated daily, it was becoming increasingly difficult to manually update and manage the knowledge base.
Deskhero's AI capabilities have transformed the way SecureRisk Analytics manages their knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This has significantly reduced the time and effort required to update the knowledge base.
The AI also enhances the search results in the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can find and display the most relevant information based on the search query.
Deskhero's REST API has also been beneficial for SecureRisk Analytics. It allows them to integrate Deskhero with their existing systems, providing a seamless experience for their clients and their support team.
By leveraging Deskhero's AI capabilities, SecureRisk Analytics has been able to provide their clients with more accurate and relevant information, improving client satisfaction and reducing the workload on their support team.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This significantly reduces the time and effort required to update the knowledge base.
How does the AI enhance search results in the knowledge base?
The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It finds and displays the most relevant information based on the search query.
What benefits does Deskhero's REST API provide?
Deskhero's REST API allows companies to integrate Deskhero with their existing systems, providing a seamless experience for their clients and their support team.
* This article provides an example of how a fictive company in the Risk Management Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
