RiskGuardian uses Deskhero's structured data lists and custom fields to categorize and manage customer queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time and improving customer satisfaction.
With Deskhero's custom email domains and user groups, RiskGuardian has been able to create a more personalized and efficient communication channel for their customers. This has resulted in improved customer engagement and retention.
The advanced AI capabilities of Deskhero have also enhanced the search results on RiskGuardian's helpdesk. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data, Deskhero provides more accurate and relevant search results.
RiskGuardian uses Deskhero's REST API to integrate their existing systems with the platform, creating a seamless workflow. This has reduced the manual effort and increased the productivity of their support team.
Lastly, the kanban board feature of Deskhero has helped RiskGuardian to visualize their workflow and track the progress of customer queries. This has improved the transparency and accountability of their support services.
How does Deskhero's AI capabilities enhance the efficiency of RiskGuardian's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time. It also enhances the search results by providing more accurate and relevant information.
How does RiskGuardian use Deskhero's custom email domains and user groups?
RiskGuardian uses custom email domains and user groups to create a personalized and efficient communication channel for their customers, improving customer engagement and retention.
How does the kanban board feature of Deskhero benefit RiskGuardian?
The kanban board feature of Deskhero helps RiskGuardian to visualize their workflow and track the progress of customer queries, improving the transparency and accountability of their support services.
* This article provides an example of how a fictive company in the Risk Mitigation Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
