Voyage River Cruises has a large customer base, leading to a high volume of customer inquiries. They use Deskhero's ticket management system to handle these inquiries, but the platform's advanced AI capabilities are what truly set it apart.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time it takes for Voyage's customer service representatives to respond to inquiries.
Voyage also uses Deskhero's AI-enhanced search function to quickly find the information they need when dealing with more complex inquiries. This has resulted in faster response times and improved customer satisfaction.
Additionally, Voyage uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow for their customer service team and ensures that all customer interactions are tracked and managed effectively.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of Voyage's customer service process, leading to happier customers and a more productive customer service team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search function work?
Deskhero's AI-enhanced search function uses OpenAI embeddings to enhance search results, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the River Cruises industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
